UCA Representative (Shanghai)

Business Justification:
This position requires to follow up with the customers closely and obtain a progress report to update the status to management.  Objective is to improve the percentage of in process and ultimately an increase in UCA revenue.  There is also a need to clean up the UCA funnel by qualifying out those UCA opportunities that are either too small to justify the efforts, and/or determined to be compliant.

Duties & Responsibilities the employee is expected to perform:

Position Description:
The scope of this position is in 4 parts
1. Contacting customer to obtain assessment information and insuring follow up process is maintained in a professional manner.
2. Assist customers to retrieve files. This would be with customers that lack the technical knowledge and would be preformed remotely via desktop streaming technology
3. Assist in the closing of UCA deals to ensure the Regional revenue goals are attained. This would involve the calling and/or visiting with customers to discuss the results and agreeing the correct license count that will then be negotiated by the sales team.
4.Maintenance and updating of User Count Assessment database, maintaining complete and accurate customer records, communication with Customer Admin regarding necessary changes to customer master information (name, address, contact…).  Follow up with Sales regarding installed base data and other UCA questions.  Assist with creation and preparation of required management reports regarding UCA status.
5. Performs related duties as required.

Qualification, skills and experience required:

Qualifications:
Education / Training / Work Experience:
Associates degree in computer sciences plus one year of Customer Admin/Help Desk experience, or an equivalent combination of education and work experience. 

Special Knowledge & Skills
Thorough knowledge of QAD User Assessment processing practices. 
Analytical/detail oriented.
Ability to interface with manager level to entry-level employees. 
Excellent communication skills.
Knowledge of Excel, Word and Lotus Notes is required

Anyone interested, please mail your CV to juz@qad.com